{"id":617,"date":"2018-03-16T14:28:27","date_gmt":"2018-03-16T14:28:27","guid":{"rendered":"https:\/\/www.bookingcommerce.com\/?post_type=blog&#038;p=617"},"modified":"2018-03-16T14:29:29","modified_gmt":"2018-03-16T14:29:29","slug":"manage-customer-reviews-booking-commerce","status":"publish","type":"blog","link":"https:\/\/www.bookingcommerce.com\/en\/blog\/manage-customer-reviews-booking-commerce\/","title":{"rendered":"How to manage customer reviews in booking commerce?"},"content":{"rendered":"<p>Customer reviews play an important role in maintaining healthy relations with existing customers and acquiring new customers. This is one the marketing tool that has a lasting effect on your business and does not require any penny to be spent.<\/p>\n<p>Having genuine customer review on your booking page not only creates a positive scenario for you but also open doors to new opportunities. But sometimes you get caught in the trap of fake reviews also either by your competitor or any random person. Such an activity degrade the value your business that has been created over the long run.<\/p>\n<p>However, with booking commerce, you are in full control of the review that you get from your customers. Based on the\u00a0authenticity\u00a0of reviews, you can choose to approve or decline any particular review.<\/p>\n<p>To manage customer reviews,\u00a0go through the below steps:<\/p>\n<ul>\n<li>On your booking commerce dashboard, click on\u00a0<strong>Reviews.<\/strong><\/li>\n<\/ul>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-618 size-full\" src=\"https:\/\/www.bookingcommerce.com\/wp-content\/uploads\/2018\/03\/download-9.png\" alt=\"Customer Reviews\" width=\"262\" height=\"515\" srcset=\"https:\/\/www.bookingcommerce.com\/wp-content\/uploads\/2018\/03\/download-9.png 262w, https:\/\/www.bookingcommerce.com\/wp-content\/uploads\/2018\/03\/download-9-153x300.png 153w\" sizes=\"(max-width: 262px) 100vw, 262px\" \/><\/p>\n<ul>\n<li>Here will see the list of reviews as given by the customers but are in\u00a0<strong>Pending<\/strong>\u00a0status. Here you can click on three dots on the right\u00a0side of any review to get option either to\u00a0<strong>Approve<\/strong>\u00a0or\u00a0<strong>Unapprove<\/strong>\u00a0the review.<\/li>\n<\/ul>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-619 size-full\" src=\"https:\/\/www.bookingcommerce.com\/wp-content\/uploads\/2018\/03\/CR1.png\" alt=\"Customer Review 1\" width=\"1171\" height=\"450\" srcset=\"https:\/\/www.bookingcommerce.com\/wp-content\/uploads\/2018\/03\/CR1.png 1171w, https:\/\/www.bookingcommerce.com\/wp-content\/uploads\/2018\/03\/CR1-300x115.png 300w, https:\/\/www.bookingcommerce.com\/wp-content\/uploads\/2018\/03\/CR1-768x295.png 768w, https:\/\/www.bookingcommerce.com\/wp-content\/uploads\/2018\/03\/CR1-1024x394.png 1024w\" sizes=\"(max-width: 1171px) 100vw, 1171px\" \/><\/p>\n<ul>\n<li>Based on your selection, the review will be updated on your dashboard and seen either on front-end or booking widget.<\/li>\n<\/ul>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-620 size-full\" src=\"https:\/\/www.bookingcommerce.com\/wp-content\/uploads\/2018\/03\/CR2.png\" alt=\"Customer Review 2\" width=\"874\" height=\"381\" srcset=\"https:\/\/www.bookingcommerce.com\/wp-content\/uploads\/2018\/03\/CR2.png 874w, https:\/\/www.bookingcommerce.com\/wp-content\/uploads\/2018\/03\/CR2-300x131.png 300w, https:\/\/www.bookingcommerce.com\/wp-content\/uploads\/2018\/03\/CR2-768x335.png 768w\" sizes=\"(max-width: 874px) 100vw, 874px\" \/><\/p>\n<p>For any query, you can mail us at\u00a0support@bookingcommerce.com<\/p>\n","protected":false},"author":6,"featured_media":0,"comment_status":"open","ping_status":"closed","template":"","tags":[33,35,39,34],"yoast_head":"\n<title>How to manage customer reviews in booking commerce?<\/title>\n<meta name=\"description\" content=\"Have total control on customer review on booking commerce\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.bookingcommerce.com\/en\/blog\/manage-customer-reviews-booking-commerce\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"How to manage customer reviews in booking commerce?\" \/>\n<meta property=\"og:description\" content=\"Have total control on customer review on booking commerce\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.bookingcommerce.com\/en\/blog\/manage-customer-reviews-booking-commerce\/\" \/>\n<meta property=\"og:site_name\" content=\"Booking Commerce\" \/>\n<meta property=\"article:modified_time\" content=\"2018-03-16T14:29:29+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.bookingcommerce.com\/wp-content\/uploads\/2018\/03\/download-9.png\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"1 minute\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.bookingcommerce.com\/en\/blog\/manage-customer-reviews-booking-commerce\/\",\"url\":\"https:\/\/www.bookingcommerce.com\/en\/blog\/manage-customer-reviews-booking-commerce\/\",\"name\":\"How to manage customer reviews in booking commerce?\",\"isPartOf\":{\"@id\":\"https:\/\/www.bookingcommerce.com\/zh\/#website\"},\"datePublished\":\"2018-03-16T14:28:27+00:00\",\"dateModified\":\"2018-03-16T14:29:29+00:00\",\"description\":\"Have total control on customer review on booking commerce\",\"breadcrumb\":{\"@id\":\"https:\/\/www.bookingcommerce.com\/en\/blog\/manage-customer-reviews-booking-commerce\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/www.bookingcommerce.com\/en\/blog\/manage-customer-reviews-booking-commerce\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/www.bookingcommerce.com\/en\/blog\/manage-customer-reviews-booking-commerce\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/www.bookingcommerce.com\/zh\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Blog\",\"item\":\"https:\/\/www.bookingcommerce.com\/blog\/\"},{\"@type\":\"ListItem\",\"position\":3,\"name\":\"How to manage customer reviews in booking commerce?\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/www.bookingcommerce.com\/zh\/#website\",\"url\":\"https:\/\/www.bookingcommerce.com\/zh\/\",\"name\":\"Booking Commerce\",\"description\":\"Online Booking Software | Appointment Scheduling Software\",\"publisher\":{\"@id\":\"https:\/\/www.bookingcommerce.com\/zh\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/www.bookingcommerce.com\/zh\/?s={search_term_string}\"},\"query-input\":\"required name=search_term_string\"}],\"inLanguage\":\"en-US\"},{\"@type\":\"Organization\",\"@id\":\"https:\/\/www.bookingcommerce.com\/zh\/#organization\",\"name\":\"Booking Commerce\",\"url\":\"https:\/\/www.bookingcommerce.com\/zh\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/www.bookingcommerce.com\/zh\/#\/schema\/logo\/image\/\",\"url\":\"https:\/\/www.bookingcommerce.com\/wp-content\/uploads\/2019\/04\/logo-1.png\",\"contentUrl\":\"https:\/\/www.bookingcommerce.com\/wp-content\/uploads\/2019\/04\/logo-1.png\",\"width\":218,\"height\":45,\"caption\":\"Booking Commerce\"},\"image\":{\"@id\":\"https:\/\/www.bookingcommerce.com\/zh\/#\/schema\/logo\/image\/\"}}]}<\/script>\n","yoast_head_json":{"title":"How to manage customer reviews in booking commerce?","description":"Have total control on customer review on booking commerce","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.bookingcommerce.com\/en\/blog\/manage-customer-reviews-booking-commerce\/","og_locale":"en_US","og_type":"article","og_title":"How to manage customer reviews in booking commerce?","og_description":"Have total control on customer review on booking commerce","og_url":"https:\/\/www.bookingcommerce.com\/en\/blog\/manage-customer-reviews-booking-commerce\/","og_site_name":"Booking Commerce","article_modified_time":"2018-03-16T14:29:29+00:00","og_image":[{"url":"https:\/\/www.bookingcommerce.com\/wp-content\/uploads\/2018\/03\/download-9.png"}],"twitter_card":"summary_large_image","twitter_misc":{"Est. reading time":"1 minute"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/www.bookingcommerce.com\/en\/blog\/manage-customer-reviews-booking-commerce\/","url":"https:\/\/www.bookingcommerce.com\/en\/blog\/manage-customer-reviews-booking-commerce\/","name":"How to manage customer reviews in booking commerce?","isPartOf":{"@id":"https:\/\/www.bookingcommerce.com\/zh\/#website"},"datePublished":"2018-03-16T14:28:27+00:00","dateModified":"2018-03-16T14:29:29+00:00","description":"Have total control on customer review on booking commerce","breadcrumb":{"@id":"https:\/\/www.bookingcommerce.com\/en\/blog\/manage-customer-reviews-booking-commerce\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/www.bookingcommerce.com\/en\/blog\/manage-customer-reviews-booking-commerce\/"]}]},{"@type":"BreadcrumbList","@id":"https:\/\/www.bookingcommerce.com\/en\/blog\/manage-customer-reviews-booking-commerce\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/www.bookingcommerce.com\/zh\/"},{"@type":"ListItem","position":2,"name":"Blog","item":"https:\/\/www.bookingcommerce.com\/blog\/"},{"@type":"ListItem","position":3,"name":"How to manage customer reviews in booking commerce?"}]},{"@type":"WebSite","@id":"https:\/\/www.bookingcommerce.com\/zh\/#website","url":"https:\/\/www.bookingcommerce.com\/zh\/","name":"Booking Commerce","description":"Online Booking Software | Appointment Scheduling Software","publisher":{"@id":"https:\/\/www.bookingcommerce.com\/zh\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/www.bookingcommerce.com\/zh\/?s={search_term_string}"},"query-input":"required name=search_term_string"}],"inLanguage":"en-US"},{"@type":"Organization","@id":"https:\/\/www.bookingcommerce.com\/zh\/#organization","name":"Booking Commerce","url":"https:\/\/www.bookingcommerce.com\/zh\/","logo":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/www.bookingcommerce.com\/zh\/#\/schema\/logo\/image\/","url":"https:\/\/www.bookingcommerce.com\/wp-content\/uploads\/2019\/04\/logo-1.png","contentUrl":"https:\/\/www.bookingcommerce.com\/wp-content\/uploads\/2019\/04\/logo-1.png","width":218,"height":45,"caption":"Booking Commerce"},"image":{"@id":"https:\/\/www.bookingcommerce.com\/zh\/#\/schema\/logo\/image\/"}}]}},"amp_enabled":true,"_links":{"self":[{"href":"https:\/\/www.bookingcommerce.com\/en\/wp-json\/wp\/v2\/blog\/617"}],"collection":[{"href":"https:\/\/www.bookingcommerce.com\/en\/wp-json\/wp\/v2\/blog"}],"about":[{"href":"https:\/\/www.bookingcommerce.com\/en\/wp-json\/wp\/v2\/types\/blog"}],"author":[{"embeddable":true,"href":"https:\/\/www.bookingcommerce.com\/en\/wp-json\/wp\/v2\/users\/6"}],"replies":[{"embeddable":true,"href":"https:\/\/www.bookingcommerce.com\/en\/wp-json\/wp\/v2\/comments?post=617"}],"version-history":[{"count":3,"href":"https:\/\/www.bookingcommerce.com\/en\/wp-json\/wp\/v2\/blog\/617\/revisions"}],"predecessor-version":[{"id":623,"href":"https:\/\/www.bookingcommerce.com\/en\/wp-json\/wp\/v2\/blog\/617\/revisions\/623"}],"wp:attachment":[{"href":"https:\/\/www.bookingcommerce.com\/en\/wp-json\/wp\/v2\/media?parent=617"}],"wp:term":[{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.bookingcommerce.com\/en\/wp-json\/wp\/v2\/tags?post=617"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}